Refund and Returns Policy – Wimmers Sewing and Vacuum - Sew & Vac

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Refund and Returns Policy

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Vacuum Parts and Repair in Utah

Need a repair, parts or service for your vacuum?

A vacuum cleaner can malfunction at just about any time for a number of different reasons. When you own a premium machine, it's important to find a trusted vacuum repair professional in your area so you know exactly who to call if you ever have a problem.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

How do you determine what is wrong with a vacuum, prior to repairing it?

WIMMERS offers a FREE 16-point inspection that includes inspecting the following:

  • Fan Housing
  • Plug In
  • Microsweep
  • Troubleshoot Sounds
  • Outer Bag
  • Inner bag
  • Side Brushes
  • Wheels
  • Tilt/ Roller Brush
  • Bag Inflating
  • Roller Brush
  • Hose
  • Check Lights
  • Filter
  • Base Plate
  • Cord/Handle

Vacuum Tune-Up Service

Just like your car, your vacuum needs a periodic tune-up to operate at peak performance.

WIMMERS trained technicians will inspect and clean your vacuum inside and out. The kind of tune-up offered with a product warranty will also include inspection of the roller brush and electrical connections, cleaning of the roller brush, housing, base plate, motor shaft, outer bag and bag dock, and replacement of worn or damaged seals, belt and inner bag.

We try to give the vacuum back to you as close to new as we can!

Our 9-point vacuum tune-up service includes:

  • Replace worn or damaged seals
  • Check the drive belt
  • Replace inner bag
  • Check roller brush bearings
  • Clean roller brush
  • Polish commutator (motor shaft)
  • Check all electrical connections
  • Clean housing and base plate
  • Clean inside of outer bag and bag dock

We also Repair Lamps and Infrared Heaters

We repair all types of lamps, from the exterior lantern outside your door to the antique heirloom that was handed down to you from your grandmother.

Heater or Zone Furnace Problems?
Our factory trained technicians can help! We can evaluate the operating condition of your portable fireplace or zone heater and give you options on how best to fix: • Defective Cords • Burned Out Bulbs • Non-working Units • And More!