Overview
We only offer returns on unused products sold at full price. No returns on sale items. Our refund and returns policy lasts 14 days from time of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Virtual Sewing Classes
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sewandvac.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sewandvac.com and send your item to:
Imagine Sewing & Vacuums360
85 West 2100 South
Salt Lake City, UT 84115
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Returns Department
85 West 2100 South
Salt Lake City, UT 84115
Shipping costs are non-refundable. You are responsible for the shipping cost for returning your item. You can either ship your package personally, or we can issue a return label. If we provide a label, the cost of that label will be deducted from your refund along with your original shipping cost. If you received free shipping on the purchase of your item and you choose to return it, your refund will have our original shipping cost deducted from it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@sewandvac.com for questions related to refunds and returns.